Legal notice

Company Information

In-tend Limited is a company registered in England and Wales. Company Number: 05845701

VAT number: GB 886 4167 79

Copyrights

Copyright In-tend Limited. All rights reserved. The text, images, graphics, sound files, animation files, video files, and their arrangement on the In-tend website are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. This site may contain images whose copyrights are attributable to third parties.

Cookies

Sometimes we may use cookies to customise web page content based on your browser type, IP address or other anonymous information.

A cookie is a small text file which is copied onto your hard disk by a website. Cookies do not cause any damage to your computer and do not contain any viruses. The cookies from our websites do not gather any personal data about you. You can disable the use of cookies at any time via the settings in your browser. As a rule, cookies are only used on our website for the length of your session for the purpose of anonymous, statistical assessments and for improving user-friendliness. Cookies may occasionally serve an additional purpose in certain sections of the website. You will be informed of this if you access one of these sections.

Privacy Policy

www.in-tend.co.uk ('Website') is provided by In-tend Ltd ('we'/'us'/'our'). In doing so, we may be in a position to receive and process personal information relating to you. As the controller of this information, we're providing this Privacy Notice ('Notice') to explain our approach to personal information. This Notice forms part of our Terms and Conditions, which governs the use of this Website.

We intend only to process personal information fairly and transparently as required by data protection law including the General Data Protection Regulation (GDPR). In particular, before obtaining information from you we intend to alert you to this Notice, let you know how we intend to process the information and (unless processing is necessary for at least one of the 5 reasons outlined in clause 2 below) we'll only process the information if you consent to that processing. The GDPR also defines certain 'special categories' of personal information that's considered more sensitive. These categories require a higher level of protection, as explained below.

Of course, you may browse parts of this Website without providing any information about yourself and without accepting cookies. In that case, it's unlikely we'll possess and process any information relating to you.

We'll start this Notice by setting out the conditions we must satisfy before processing your data. However, you may wish to skip to clause 4, which summarises what we intend to collect. The Notice also explains some of the security measures we take to protect your personal information, and tells you certain things we will or won't do. You should read this Notice in conjunction with the Terms and Conditions.

Sometimes, when you take a new service or product from us, or discuss taking a new service or product but decide against, we might wish to provide you with further information about similar services or products by email or other written electronic communication. In that situation, we will always give you the opportunity to refuse to receive that further information and if you change your mind please let us know. We'll endeavour to remind you of your right to opt-out on each occasion that we provide such information.

1 Identity and contact details

1.1 Registered number: 05845701

1.2 Registered office: In-tend House, Sheffield Road, Rotherham, South Yorkshire, S60 1DX

1.3 sales@in-tend.co.uk

2 When we're allowed to collect information from you

We will only collect personal information relating to you if one of the following conditions have been satisfied:

2.1 You have clearly told us that you are content for us to collect that information for the certain purpose or purposes that we will have specified.

2.2 The processing is necessary for the performance a contract that we have with you.

2.3 The processing is necessary so that we can comply with the law.

2.4 The processing is necessary for performance of a task that's in the public interest.

2.5 The processing is necessary for our or another's legitimate interest - but in this case, we'll balance those interests against your interests.

3 How to consent

3.1 At the point of collecting the information, we'll endeavour to explain how we intend to use the information and which of these purposes apply. If we rely on consent, we'll provide you with the opportunity to tell us that you're happy to provide the information.

3.2 If at any point in time you change your mind and decide that you don't consent, please let us know and we'll endeavour to stop processing your information in the specified manner, or we'll delete your data if there is no continuing reason for possessing it.

3.3 If you don't consent to a particular bit of processing, we'll endeavour to ensure that the Website and our service continue to operate without the need for that information.

4 Information we expect to collect from you

4.1 We envisage asking for the following types of information from you:

Information type Purpose and related details Justification
Contact details We ask for this to Respond to enquiries It's necessary for the performance of a contract with you
Contact details We ask for this to Inform you of special offers We'll ask for your consent
Contact details We ask for this to Fulfil your order It's necessary for the performance of a contract with you

4.2 We may collect personal information about you from a number of sources, including the following:

4.2.1 From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

4.2.2 From documents that are available to the public, such as the GDPR approved external mail lists.

4.2.3 From third parties to whom you have provided information with your consent to pass it on to other organisations or persons - when we receive such information we will let you know as soon as is reasonably practicable.

4.3 If you refuse to provide information requested, then if that information is necessary for a service we provide to you we may need to stop providing that service.

4.4 At the time of collecting information, by whichever method is used, we'll endeavour to alert you and inform you about our purposes and legal basis for processing that information, as well as whether we intend to share the information with anyone else or send it outside of the European Economic Area. If at any point you think we've invited you to provide information without explaining why, feel free to object and ask for our reasons.

5 Using your personal information

5.1 Data protection, privacy and security are important to us, and we shall only use your personal information for specified purposes and shall not keep such personal information longer than is necessary to fulfil these purposes. The following are examples of such purposes. We have also indicated below which GDPR justification applies, however it will depend on the circumstances of each case. At the time of collecting we will provide further information, and you may always ask for further information from us.

5.1.1 To help us to identify you when you contact us. This will normally be necessary for the performance our contract.

5.1.2 To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future. This will often be necessary, but sometimes the improvements will not be necessary in which case we will ask whether you agree.

5.1.3 To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information. This will sometimes require that you consent but will sometimes be exempt as market research.

5.1.4 To help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the law requires it.

5.1.5 To allow us to contact you by written electronic means (such as email, text or multimedia messages) about products and services offered by us where:

5.1.5.1 these products are similar to those you have already purchased from us,

5.1.5.2 you were given the opportunity to opt out of being contacted by us at the time your personal information was originally collected by us and at the time of our subsequent communications with you, and

5.1.5.3 you have not opted out of us contacting you.

5.1.6 To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.

5.1.7 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

5.1.7.1 Before doing that, we will always tell you of our intentions and of the specific purpose in making the recording. Sometimes such recordings will be necessary to comply with the law. Alternatively, sometimes the recording will be necessary for our legitimate interest, but in that case we'll only record the call if our interest outweighs yours. This will depend on all the circumstances, in particular the importance of the information and whether we can obtain the information another way that's less intrusive.

5.1.7.2 If we think the recording would be useful for us but that it's not necessary we'll ask whether you consent to the recording, and will provide an option for you to tell us that you consent. In those situations, if you don't consent, the call will either automatically end or will not be recorded.

5.1.8 When it's required by law, we'll check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we intend to record this.

5.2 We will not disclose your personal information to any third party except in accordance with this Notice, and in particular in these circumstances:

5.2.1 They will be processing the data on our behalf as a data processor (where we'll be the data controller). In that situation, we'll always have a contract with the data processor as set out in the GDPR. This contract provides significant restrictions as to how the data processor operates so that you can be confident your data is protected to the same degree as provided in this Notice.

5.2.2 Sometimes it might be necessary to share data with another data controller. Before doing that we'll always tell you. Note that if we receive information about you from a third party, then as soon as reasonably practicable afterwards we'll let you know; that's required by the GDPR.

5.2.3 We do not share data with third parties.

5.3 Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Notice and that they have not objected to such use of their personal information.

5.4 In connection with any transaction which we enter into with you:

5.4.1 If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud

5.4.2 We may need to transmit the payment and delivery information provided by you during the order process for the purpose of obtaining authorisation from your bank.

5.5 We may allow other people and organisations to use personal information we hold about you in the following circumstances:

5.5.1 If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case personal information held by us, about our customers, will be one of the transferred assets.

5.5.2 If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

5.5.3 We may employ companies and individuals to perform functions on our behalf and we may disclose your personal information to these parties for the purposes set out above, for example, for fulfilling orders, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties will be bound by strict contractual provisions with us and will only have access to personal information needed to perform their functions, and they may not use it for any other purpose. Further, they must process the personal information in accordance with this Notice and as permitted by the GDPR. From time to time, these other people and organisations to whom we may pass your personal information may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Notice and the GDPR.

6 Protecting information

6.1 We have strict security measures to protect personal information.

6.2 We work to protect the security of your information during transmission by using HTTPS TLS (Transport Layer Security) software to encrypt information you input.

6.3 We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

6.4 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

6.5 It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a personal or shared computer.

7 The internet

7.1 If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us personal information through the Website, we will normally give you the opportunity to say whether you would prefer that we don't contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.

7.2 Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

7.3 The Website may include third-party advertising and links to third-party websites. We do not provide any personally identifiable customer personal information to these third-party advertisers or third-party websites unless you've consented in accordance with this privacy notice.

7.4 We exclude all liability for loss that you may incur when interacting with this third-party advertising or using these third-party websites unless you've consented in accordance with this privacy notice.

8 Further information

8.1 If you would like any more information or you have any comments about this Notice, please either write to us at Data Protection Manager, In-tend Ltd, In-tend House, Sheffield Road, Rotherham, South Yorkshire, S60 1DX, or email us at sales@in-tend.co.uk.

8.2 Please note that we may have to amend this Notice on occasion, for example if we change the cookies that we use. If we do that, we will publish the amended version on the Website. In that situation we will endeavour to alert you to the change, but it's also your responsibility to check regularly to determine whether this Notice has changed.

8.3 You can ask us for a copy of this Notice by writing to the above address or by emailing us at sales@in-tend.co.uk. This Notice applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.

8.4 If you would like access to the personal information that we hold about you, you can do this by emailing us at sales@in-tend.co.uk or writing to us at the address noted above. There is not normally a fee for such a request, however if the request is unfounded, repetitive or excessive we may request a fee or refuse to comply with your request. You can also ask us to send the personal information we hold about you to another controller.

8.5 We aim to keep the personal information we hold about you accurate and up to date. If you tell us that we're holding any inaccurate or incomplete personal information about you, we will promptly amend, complete or delete it accordingly. Please email us at sales@in-tend.co.uk or write to us at the address above to update your personal information. You have the right to complain to the Information Commissioner's Office if we don't do this.

8.6 You can ask us to delete the personal information that we hold about you if we relied on your consent in holding that information or if it's no longer necessary. You can also restrict or object to our processing of your personal information in certain circumstances. You can do this by emailing us at sales@in-tend.co.uk or writing to us at the address noted above.

8.7 We will tell you if there is a breach, or a likely breach, of your data protection rights.

Trademarks

Unless otherwise indicated, all trademarks on this web site are subject to trademark rights of In-tend Limited, including marks, model names, logos, and emblems.

Warranties & Liability

The use of In-tend systems are provided "as is" and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose, or non-infringement of third party rights. While the information provided is believed to be accurate, it may include errors or inaccuracies. In no event shall In-tend limited be liable to any person or organisation for any indirect or consequential damages relating to the use of In-tend Systems or loss of data. In-tend Ltd are not responsible for the contents of websites that are maintained by third parties and therefore waives its' liability for any links from this web site to other web sites.

Event Booking Terms and Conditions

Effective from 01.12.2019. Please note these ‘Terms and Conditions’ may be subject to change without notice.

Bookings

For current event costs and dates, please refer to our website, www.in-tend.com/events

Before booking onto the event, please ensure you have read the event programme and content, or spoken to an advisor at In-tend to ensure the event will meet your needs.

If an event registration/booking form is completed by an individual other than the named delegate, it is the responsibility of the employer to ensure the delegate is authorised and able to attend the event on the employer's behalf.

Upon receipt of your registration/booking form and subsequent payment your place(s) will be confirmed.

Important note: in-tend's acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.

Invoicing and Payment

Delegate fees (including any card processing and/or booking fees applicable) are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.

For on-line bookings paid at the time of booking, invoices/receipts will be issued electronically on completion of the booking.

For bookings accepted with purchase orders, invoices will be sent via email to the name and email address provided on the booking form and MUST be paid within 10 days of the invoice date, and no later than 10 working day prior to the start of the event, whichever date occurs soonest (the "due date").

Payment must be made in pounds Sterling by cheque, credit/debit card or BACS.

If any amount properly due to In-tend under or in connection with these terms and conditions remains outstanding beyond the due date In-tend may:

  1. charge interest on the overdue amount at the rate of 8% per annum above the base rate of Lloyds TSB Bank PLC from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or
  2. claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998).

Event attendance

Delegates will receive joining instructions via email to the email address provided on the booking form.

It is the responsibility of the individual completing the event registration/booking form to ensure joining instructions are received by the delegate if issued to another individual.

If the joining instructions are not received, it is the responsibility of the individual who completed the event registration/booking form to contact In-tend Events department to arrange for them to be reissued.

Failure to attend the event will result in the full cost being incurred. No refund shall be given.

Failure to attend an event at which a free or concessionary rate place was given may at in-tend's sole discretion result in the delegate becoming ineligible for such places at future event(s).

In-tend will send all correspondence primarily via email to the email provided on the booking form. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.

It may be necessary, for reasons beyond the control of in-tend, to change the content and timing of the programme, the date, the venue or the speaker(s).

Cancellations and Amendments

All requests for cancellations and/or transfers must be received in writing.

Changes will become effective on the date of written confirmation being received.

The appropriate cancellation charge will apply based on the cost of your booking (excluding any card processing fees and/or booking fees previously applied), as shown below.

Calendar days' notice before the event start date Fee application
12 weeks or more 50% fee will be liable
2-12 weeks before the event 75% fee will be liable
Within 13 calendar days of the event (inclusive) No refund will be given
Failure to attend No refund will be given

For employer bookings only, in the event of a delegate named on the booking form being unable to attend, we will accept substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the event date.

In the event of there being insufficient numbers booked onto an event In-tend reserves the right to cancel or postpone the event.

In the event of cancellation of an event by in-tend, we will endeavour to inform all delegates a week before the event is due to take place, although please be aware that this is not always possible. All event fees paid will be reimbursed in full, or the payment will be transferred in full to another In-tend event. In-tend shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

Event Provisions

Organising and financing accommodation and travel are the responsibility of the exhibitor/delegate.

Where food and refreshments are to be provided, this will be stated on the event details and the cost included in the price quoted. Any special dietary requirements need to be notified in writing to In-tend in advance of the event, as specified in the event details.

Booking Transfers

Delegates unable to attend an event may transfer their booking to another In-tend event, subject to availability. The new event should take place within three months of the original event date. Booking transfer requests must be received in writing.

Delegates may transfer their booking to another In-tend event of the same or lower value. Delegates wishing to transfer to a higher value event are required to pay the difference.

In-tend must be notified of the request to transfer the booking at least ten days before the date of the original event. Requests received within ten days of the original event date will be considered, depending on availability, and may incur an additional charge to be set by In-tend.

Should the delegate choose not to transfer to a different event then the original event cost must be paid and no refunds will be provided.

Alternatively, if delegates do not wish to cancel or transfer their event booking, they may substitute another delegate to attend in their place.

Force Majeure

In-tend shall not be liable to refund of fees or for any other penalty should the event be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.

Entire Agreement

These terms and conditions, together with the current In-tend website prices, event details and In-tend contact details, set out the whole of our agreement relating to the event. These terms and conditions cannot be varied except in writing signed by a Director of In-tend. In particular, no terms and conditions incorporated within your purchase order and nothing said by any person on behalf of In-tend should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by In-tend. In-tend shall have no liability for any such representation being untrue or misleading.

Exhibition Stand Bookings

A contract should be deemed to have been made between In-tend Ltd and the delegate/customer when the online form is completed on the website, a booking form returned via email or post, or when a booking is taken over the telephone. In-tend will confirm all exhibition stand bookings by email. In-tend Ltd reserve the right to refuse bookings at its discretion.

If the exhibitor cancels this Agreement, In-tend will offer refunds as follows:

Calendar days' notice before the event start date Fee application
12 weeks or more 50% fee will be liable
2-12 weeks before the event 75% fee will be liable
Within 13 calendar days of the event (inclusive) No refund will be given
Failure to attend No refund will be given

In the unlikely occurrence of an event or seminar being cancelled, In-tend will offer a transfer to another equivalent event, subject to availability. Alternatively, In-tend will refund any monies already paid. In-tend will not refund any costs incurred as a result of the cancellation.

In all instances, full payment MUST be received 7 days prior to the event otherwise In-tend Ltd retain the right to refuse admission.

In-tend Ltd Site

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